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Service excellence, collaboration and achievement are just some of the values which underpin the way we operate at GlobalX.

Throughout all of the GlobalX offices, we use the term "Gimper" to describe the attributes of our top performing people, and those whom we seek to recruit as our business grows.

Originating from American war history, the term "Gimper" describes the soldiers who went above and beyond the call of duty. It captures the essence of their heart, their passion, their belief in what they were doing, their notion of service, their willingness to go the second mile, their desire to shun mediocrity, and ultimately, their resolve to get the job done - no matter what.

We too, strive to inject these values and qualities into every interaction with our customers and colleagues. If we are not serving a customer, we are serving someone who is.

For us, service excellence manifests as Xtreme Service™ in The GlobalX Promise. One way we deliver this to our customers is offering local experts, and Helpdesk support hours which are longer than the industry norm. And, if things do go wrong from time, we enthusiastically implement our service recovery process in a way that should never escalate so far that we lose a customer.

Collaboration is important to us too - some of our most innovative information solutions have come from the suggestions of customers who use our services every day. And, we regularly celebrate achievement - that of our customers, Associates and our company as a whole.

We also acknowledge that we cannot be all things to all people, and we deliberately do not choose the lowest cost position. Trading off for price often requires shortcuts, compromised integrity of data and information, or parts missing - none of which have a place within our definition of Xtreme Service™.